FAQ

Frequently Asked Questions

Yes, we provide free standard shipping on all orders!

If you're not completely satisfied with your purchase, you can return it within 14 for a full refund. Please ensure the item is unused and in its original packaging.

We currently ship across the UK. Delivery typically takes 7-15 business days. You'll receive tracking information once your order is on its way.

Yes! Our plushies are made with soft, skin-safe materials and a low-heat LED light. They’re suitable for children over the age of 3. Always supervise younger children with any light-up or weighted product.

We recommend spot cleaning only with a damp cloth. Because of the internal lighting and weighted design, it’s not suitable for machine washing.

The plushie is battery operated and uses AAA batteries (not included). We recommend using high-quality rechargeable batteries for long-term use.